Frequently Asked Questions
How long is shipping ?
All orders are processed and shipped within 72 hours to ensure timely delivery. For UK-based customers, we utilise RoyalMail 1st Class, with delivery typically taking 1-3 days. International orders are shipped via UPS or FedEx, with an estimated delivery time of 3-6 days.
Do you offer international shipping?
Yes we do! All international shipping options come with tracking and delivery confirmation. Please note that the delivery date range provided by carriers is an estimate. Taxes, duties, or custom fees applied by international countries are the responsibility of the buyer. We are not accountable for these charges. Delays in shipping caused by customs or package inspections by international countries are beyond our control.
What days don't you ship?
January 1, New Year’s Day, January 15th Martin Luther King Jr. Day, February 19th Presidents’ Day, May 27th Memorial Day, June 19th Juneteenth, July 4th Independence Day, September 2nd Labor Day, October 14th Columbus Day, November 11th Veterans Day, November 28 Thanksgiving Day, November 29th the day after Thanksgiving, December 25th Christmas.
How can I track my order?
Every order is provided a tracking number, you will be emailed a link to track your order. You can also track your order on our website on the tracking page.
Why is my shipment status unchanged?
Updates on your tracking information occur when your package is handed over to the next area of delivery, so if your tracking status has not changed in a while, it just means it is still in transit and it will update at the next moment it is scanned
Can I pre-order an item that is sold out?
Yes, just contact us here
How can I pay for my order?
We offer safe shopping and accept payment via Credit card, Debit card, AMEX or VISA. So you can choose the most suitable one for you. All products are listed in Pounds.
I received the wrong item or damaged
In the rare circumstance you received the wrong item please contact our support team at Shanistyles@outlook.com and we will replace your order for you.
I did not receive an order confirmation email
First, please check your spam folder in case it ended up in there, if it’s still not in there double check you provided us the correct email. To update your email reach out to support at Shanistyles@outlook.com
How do I receive customer support?
Easy! Just send us an email to Shanistyles@outlook.com and we will get back to you asap, normally within 12 hours sometimes up to 24 hours. You can also contact us via instagram @shanistyles__
