SHANISTYLES does not currently offer refunds or exchanges under any circumstance. However we are still available to support you. Please make sure you take this into consideration before placing your order.

You can cancel your order on the same day before 5:00 pm UK time (if your order is still in our possession and not yet dispatched) In case if you are unable to inform us on time and the order is already dispatched.

Please be advised once our shipping process has been fulfilled, we cannot change or cancel an order.

If a refund is for any damaged parcels, the refund will not take place before the shippers provide us with their feedback of the investigation. In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting feedback from the manufacturer. Please be advised, we reserve the right to deny returns that do not meet our return policy and thus will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.

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